Delivery Terms

1. DELIVERY
We aim to deliver to your door within 2 working days (Monday – Friday) from receipt of the paid order.

2. DELIVERY CHARGES
Delivery to UK mainland is via courier and for orders over £37, deliveries are free.  Under £37, delivery charge is £3.97.

Deliveries to the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and Ireland will be subject to a delivery surcharge. Details of which are available by emailing our customer care team at : customerservices@queensgrange.co.uk

3. WORKING DAYS

Working days are Monday, Tuesday, Wednesday, Thursday & Friday.

4. DELIVERY AREAS AND DELIVERY EXPECTATIONS

Queens Grange are happy to deliver anywhere in the UK.
In the event of someone not at home a “while you were out” card will be left stating the date and time of attempted delivery. The card will have a local contact telephone number for the recipient to call to arrange another delivery. We do not control this situation.

5. DELIVERY ADDRESS

We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the full, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient. Provided full address details are supplied, as requested, all deliveries should be made very precisely. We cannot be responsible for problems, which occur as a result of incorrect or invalid information given.

6. DAMAGED GOODS

In the unlikely events of goods being received, which appear obviously, damaged in transit.
Please ask the recipient, to sign for it as “Damaged”
If this situation does occur:  Please contact us immediately at customerservices@queensgrange.co.uk to arrange for the package to be returned.

7. COMPLAINTS PROCEDURES

It is very important to us to offer a full and integrated service. It is most important that any problem that occurs with an order placed is reported to us by e-mail to customerservices@queensgrange.co.uk at the very earliest opportunity to allow our customer services team to respond as fast as possible.

When you contact us please state the following:

Your name as it appears on your order:

Delivery date:

A brief outline of the problem:

A viable suggestion, as to how we can help you, to put the problem right:

Our customer services advisor will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.

It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.